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Full Time Senior Customer Service Representative

Overview
Responsible for the sales of products and services at the branch as well as providing excellent customer service. Operates in a decentralized decision making environment and exercises assigned lending authority to decision consumer loans. Responsible for entire consumer loan process from interview to closing. Is proficient in Federal Banking Regulations and bank products. Provides sales support and training for less experienced team members in conjunction with the Branch Management team in order to maximize sales opportunities. Assists in the coordination of branch direct mail and telemarketing initiatives.
ResponsibilitiesEssential Duties
Responsible for the sales of products and services at the branch by using consultative sales methods to identify and qualify new and existing customers for various products and services, thus consistently achieving employee sales goals. Establishes rapport, defines needs, explains solutions, handles resistance and recommends action. Opens and completes the appropriate processes on new accounts. Provides the customer with detailed information regarding the accounts and will cross sell other bank products as appropriate.
Provides ongoing support to customers regarding products and services. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction. Builds and maintains relationships with customers by frequent follow up to ensure their satisfaction.
Responsible for entire consumer loan process and residential mortgage process from interview to close by accepting, analyzing, and passing judgment on loan applications up to employee lending authority. Counsels applicants on bank lending policies and repayment terms. Calculates and prepares loan applications by determining the loan amount, interest rate, collateral, and cross sell and upsell opportunities. Contacts customer references and credit reporting agencies to gather pertinent credit information. Completes all related documents necessary to complete the loan application process.
QualificationsQualifications:Education
High School Diploma or the Equivalent Experience or equivalent experience. (Preferred)
Experience
3 or more years Banking or related experience. (Required)
EEO Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.Fulton Financial Corporation ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.NMLS
This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.


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