Director of Homeowner Service

Description Responsible for service and site coordination/transition quality control in order to maintain timely deliveries from construction and ensure a quality home is delivered and maintained; perform supervisory activities to ensure prompt, satisfactory, and courteous homeowner service.  Responsibilities to include the following. -  Ensure that homes meet Company and government warranty standards and local building codes. -  Oversee homeowner pre-occupancy walk-throughs, orientation walks, and post-occupancy inspections. -  Oversee scheduling of deficiency corrections. -  Coordinate with construction team to ensure items from pre-occupancy walk-throughs are completed prior to closing. -  Schedule specialty service personnel performing carpet/linoleum, porcelain, and counter top repairs. -  Obtain competitive prices for supplies and place bulk purchasing orders. -  Arrange emergency after-hours service. -  Oversee generation of punch list. -  Negotiate with homeowner's association concerning transition upon completion of 95% of site work. -  Monitor bond status. -  Review and respond to engineering studies of common properties. -  Interface with construction team and subcontractors as they complete work on punch list. -  Correspond with internal and external contacts. -  Inspect completed work to ensure it meets building codes and quality standards. -  Prepare, negotiate, and finalize transition agreement with homeowner's association, including coordination with attorneys. Bachelor's degree from four-year college or university and six months to one year of customer/homeowner service experience in addition to one year experience in finish phases of construction.  Successful candidate must maintain a valid driver's license 19350
Salary Range: NA
Minimum Qualification
Not Specified years

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