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Director of Homeowner Service

Description Responsible for service and site coordination/transition quality control in order to maintain timely deliveries from construction and ensure a quality home is delivered and maintained; perform supervisory activities to ensure prompt, satisfactory, and courteous homeowner service.  Responsibilities to include the following. -  Ensure that homes meet Company and government warranty standards and local building codes. -  Oversee homeowner pre-occupancy walk-throughs, orientation walks, and post-occupancy inspections. -  Oversee scheduling of deficiency corrections. -  Coordinate with construction team to ensure items from pre-occupancy walk-throughs are completed prior to closing. -  Schedule specialty service personnel performing carpet/linoleum, porcelain, and counter top repairs. -  Obtain competitive prices for supplies and place bulk purchasing orders. -  Arrange emergency after-hours service. -  Oversee generation of punch list. -  Negotiate with homeowner's association concerning transition upon completion of 95% of site work. -  Monitor bond status. -  Review and respond to engineering studies of common properties. -  Interface with construction team and subcontractors as they complete work on punch list. -  Correspond with internal and external contacts. -  Inspect completed work to ensure it meets building codes and quality standards. -  Prepare, negotiate, and finalize transition agreement with homeowner's association, including coordination with attorneys. Bachelor's degree from four-year college or university and six months to one year of customer/homeowner service experience in addition to one year experience in finish phases of construction.  Successful candidate must maintain a valid driver's license. K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish.  You can look forward to professional support and extensive benefits--including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan.  To learn more about us, visit Search Firms Please Read Carefully: K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian.  No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means. 19350
Salary Range: NA
Minimum Qualification
Less than 5 years

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