Dispatch/Customer Service Center Representative

Company Name:
Chaney Enterprises
We are currently seeking a motivated and detail oriented professional to join our Dispatch/Customer Service Center. This position contributes to the success of Chaney Enterprises by ensuring flawless execution in the scheduling and delivery of orders. Responsibilities include but are not limited to; taking customer orders and entering them into the dispatch system, reviewing information with customers to ensure accuracy, scheduling/dispatching trucks appropriately to delivery sites, and monitoring truck activity via the GPS system and radio to ensure timely delivery of orders. The Dispatcher/CSR must communicate on a daily basis with management, sales, safety, delivery professionals, plant personnel, and other customer service staff members to coordinate resources and to resolve customer complaints and problems. Requires a strong attention to detail and effective interpersonal skills. Must be able to handle multiple tasks in a high stress, fast paced environment. Must have high school education or equivalent and basic computer skills. Prior dispatching experience and/or experience in the concrete industry desired. THIS POSITION IS BASED IN GAMBRILLS, MD.

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